Client information workers, all other
South Africa Client information workers obtain and process information from clients needed information workers. For instance, it includes to determine eligibility for services.
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Tasks
- (a) interviewing patients to obtain and process information required to provide hospital services
- (b) interviewing applicants for public assistance to gather information pertinent to their application
- (c) verifying the accuracy of information provided
- (d) initiating procedures to grant, modify, deny or terminate assistance
- (e) providing information and answering questions concerning benefits and claims procedures
- (f) referring patient or applicant to other organizations if they are ineligible for services
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