Hotel receptionists
South Africa Hotel receptionists register guests, assign rooms, issue keys, provide information concerning the hotel services, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.
Check your pay
Tasks
- (a) maintaining an inventory of rooms available for occupancy, reservations and room assignments
- (b) registering arriving guests, assigning rooms verifying customer’s credit and issuing room keys
- (c) providing information regarding hotel services and services available in the community
- (d) providing information about availability of accommodation and making room reservations
- (e) responding to guests’ requests for housekeeping and maintenance services as well as complaints
- (f) contacting housekeeping or maintenance services when guests report problems
- (g) compiling and checking guest accounts for charges using computerized or manual systems
- (h) receiving and forwarding messages in person or using telephone or telephone switchboard
- (i) reviewing statements of charges to departing guests and receiving payment
Show more
Fill in the survey
Document Actions
Share
|
