Shop supervisors
South Africa Shop supervisors supervise and coordinate the activities of shop sales assistants, checkout operators and other workers in retail and wholesale shops such as supermarkets and department stores.
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- First line shop supervisor agricultural retail, pets and flowers
- First line shop supervisor automotive parts or fuel
- First line shop supervisor construction equipments or components
- First line shop supervisor consumer electronics, household equipments
- First line supervisor drugstore
- First line shop supervisor food, beverages, tobacco products
- First line shop supervisor jewellery, luxury goods
- First line shop supervisor newspapers, books, music, videos, games
- First line shop supervisor clothing, leatherwear
- First line shop supervisor sporting equipments, leisure products
- First line shop supervisor, all other
Tasks
- (a) planning and preparing work schedules and assigning staff to specific duties
- (b) instructing staff on sales procedures, including how to handle difficult or complex cases
- (c) ensuring that customers receive prompt service
- (d) participating in and providing advice to managers on interviewing, hiring, training, evaluating, promoting and dismissing staff, and resolving staff grievances
- (e) examining returned goods and deciding on appropriate action
- (f) taking inventory of goods for sale and ordering new stock
- (g) ensuring that goods and services are correctly priced and displayed
- (h) ensuring that safety procedures are enforced
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